CTN295 Course Description

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Course Number: CTN295

Item Number: 9940.70

Course Title: Help Desk/Research/Customer Service

Credits: 5

Course Description: This course teaches students 1) effective Customer Service and Help Desk techniques and 2) methods to conduct research necessary to solve technical problems efficiently. Special emphasis given to customer interaction and soft skills. You will learn techniques to accomplish, document, evaluate, and present the research to the customer. Help desk techniques and infrastructure are studied. For further details please contact your instructor or the Computing Technology office (206)764-5365.

Instructor: Carol Koepke

Instructor Email: CKoepke@sccd.ctc.edu

Prerequisite: CSC 100 or equivalent.
This online course requires you have a @Southseattle.edu email account, which is free to all students. Please contact the eLearning office to set up yours http://tinyurl.com/sscc-GA4E-help/

Book(s): Go to http://southscc.bncollege.com > select Textbook > go through the Step One and Step Two ‘process’ to find your textbook(s).

Fee: $7.00/credit online server fee.

Upon Registration:

  1. IMPORTANT - Print and read this: WELCOME LETTER
  2. This online course requires you have a @Southseattle.edu email account, which is free to all students. Please contact the eLearning office to set up yours http://tinyurl.com/sscc-GA4E-help/
  3. Email instructor using your @Southseattle.edu email account.
  4. Visit the Faculty website:http://sites.southseattle.edu/ckoepke/ You will need an @Southseattle.edu email account
  5. Login to Course Website: http://angel.southseattle.edu/
  6. Angel Login - Username:Your SID; Password:First 5 letters of Last Name, lowercase
  7. NOTE: You should have access to your class the week before quarter begins. If you are unable to access your Angel class during that time, please check back. Thank you for your patience!

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