Course Number: CTN295
Item Number: 9980.70
Course Title: Help Desk/Research/Customer Service
Credits: 5
Course Description: This course teaches students 1) effective Customer Service and Help Desk techniques and 2) methods to conduct research necessary to solve technical problems efficiently. Special emphasis given to customer interaction and soft skills. You will learn techniques to accomplish, document, evaluate, and present the research to the customer. Help desk techniques and infrastructure are studied. For further details please contact your instructor or the Computing Technology office (206)764-5365.
Instructor: Carol Koepke
Instructor Email: CKoepke@sccd.ctc.edu
Prerequisite: CSC 100 or equivalent.
Book(s): Go to http://southscc.bncollege.com > select Textbook > go through the Step One and Step Two ‘process’ to find your textbook(s).
Fee: $7.00/credit online server fee.
Upon Registration:
- IMPORTANT - Print and read this: WELCOME LETTER
- Please contact your instructor
- Go to Course Website: (see Instructor portal for access information)
- Instructor's Portal: http://sites.google.com/a/southseattle.edu/ckoepke/
CTN295 Course Description